NFTA-Metro
Paratransit Study
NFTA-Metro Is undertaking a study to comprehensively evaluate its Paratransit Access Line (PAL) service.
The study will identify opportunities to
improve quality, increase efficiency,
and enhance the customer experience.
In addition, the study will evaluate the
costs and feasibility of potential service
area expansion.
To inform this effort, NFTA-Metro is
seeking input from those who use PAL
service and others on paratransit
needs, issues, and opportunities within
Erie and Niagara counties.
In addition, the study will evaluate the costs and feasibility of potential service area expansion.
To inform this effort, NFTA-Metro is seeking input from those who use PAL
service and others on paratransit needs, issues, and opportunities within Erie and Niagara counties.
The NFTA-Metro Paratransit study was made possible by the support of Governor Kathy Hochul, Senator Tim Kennedy, and the western New York State delegation.
GOALS
The NFTA-Metro Paratransit Study has the following goals:
customer experience
and improved service
delivery opportunities
Evaluate service area
expansion
Americans with Disabilities
Act (ADA)
UPCOMING MEETINGS
Please join us at a public meeting to discuss paratransit service in our region.
In-Person Meeting
December 14, 2023
6:00pm – 7:30pm
Schiller Park Senior Citizen Center
2057 Genesee Street
Buffalo, NY 14211
Sign language interpretation will be provided at both meetings. PAL transportation is available to registered riders. Should you need assistance with registration or other accommodation, call Sam Gallivan at NFTA-Metro (716-855-7224) or via email at paratransitstudy@nfta.com.
TIMEFRAME
Evaluation, research,
and engagement to
recommend improvements
Implementation plan
design
NFTA-Metro has appointed a
stakeholder committee to provide
feedback and insight throughout the
course of the study. Committee
members include riders and
representatives of the following
organizations:
Community Services for Every1
Deaf Access Services
Erie County
Health Foundation of Cen-
tral/Western NY
Hearts and Hands
Niagara County Department of
Mental Health
Niagara County Office of Aging
People, Inc.
VIA
Western New York Independent
Living
PROJECT DOCUMENTS
Stakeholder Committee Meeting Presentation Slides
Stakeholder Committee Meeting 1 Notes
CONTACT
US
comments about our
current study? Please
reach out!
(NFTA-Metro Customer Service)