NFTA-Metro
Paratransit Study

NFTA-Metro Is comprehensively evaluating its Paratransit Access Line (PAL) service.

The study is identifying opportunities to
improve quality, increase efficiency,
and enhance the customer experience.
In addition, the study is evaluating the
costs and feasibility of potential service
area expansion.

To inform this effort, NFTA-Metro is
seeking input from those who use PAL
service and others on paratransit
needs, issues, and opportunities within
Erie and Niagara counties.

The study is identifying opportunities to improve quality, increase efficiency, and enhance the customer experience.

In addition, the study is evaluating the costs and feasibility of potential service area expansion.

To inform this effort, NFTA-Metro is seeking input from those who use PAL
service and others on paratransit needs, issues, and opportunities within Erie and Niagara counties.

Cartoon woman in a wheelchair looking at a checklist on a clipboard

The NFTA-Metro Paratransit study was made possible by the support of Governor Kathy Hochul, Senator Tim Kennedy, and the western New York State delegation.

GOALS

The NFTA-Metro Paratransit Study has the following goals:

Improve efficiency and effectiveness​
Enhance the overall
customer experience​
Identify new
and improved service
delivery opportunities​

Evaluate service area
expansion​​

Ensure compliance with the
Americans with Disabilities
Act (ADA)​​

TIMEFRAME

The NFTA-Metro Paratransit Study has three phases.
PHASE 1

Evaluation, research,
and engagement to
recommend improvements

PHASE 2
Estimation of future demand, costs, and options for delivering paratransit, including expanded service area
PHASE 3

Implementation plan
design

STAKEHOLDER COMMITTEE

NFTA-Metro has appointed a
stakeholder committee to provide
feedback and insight throughout the
course of the study. Committee
members include riders and
representatives of the following
organizations:

Community Services for Every1

Deaf Access Services

Erie County

Health Foundation of Cen-
tral/Western NY

Hearts and Hands

Niagara County Department of
Mental Health

Niagara County Office of Aging

People, Inc.

VIA

Western New York Independent
Living

An NFTA paratransit vehicle parked in front of an accessible building entrance
Two people in mobility devices, smiling and holding hands, in front of the words "NFTA METRO"

PROJECT DOCUMENTS

May 22, 2023, External Stakeholder Commitee Kickoff Meeting

Meeting Summary

Presentation Slides

August 22, 2023, External Stakeholder Commitee Meeting

Meeting Summary

Presentation Slides

Draft Communications and Participation Plan

November 13, 2023, External Stakeholder Committee Meeting

Meeting Summary

Presentation Slides

December 2023 Public Meetings

Presentation Slides

December 12, 2023, Virtual Public Meeting Summary

December 13, 2023, In-Person Public Meeting Summary

 

CONTACT
US

Do you have questions or
comments about our
current study? Please
reach out!

716-855-7211
(NFTA-Metro Customer Service)