NFTA-Metro
Paratransit Study
NFTA-Metro Is comprehensively evaluating its Paratransit Access Line (PAL) service.
The study is identifying opportunities to
improve quality, increase efficiency,
and enhance the customer experience.
In addition, the study is evaluating the
costs and feasibility of potential service
area expansion.
To inform this effort, NFTA-Metro is
seeking input from those who use PAL
service and others on paratransit
needs, issues, and opportunities within
Erie and Niagara counties.
The study is identifying opportunities to improve quality, increase efficiency, and enhance the customer experience.
In addition, the study is evaluating the costs and feasibility of potential service area expansion.
To inform this effort, NFTA-Metro is seeking input from those who use PAL
service and others on paratransit needs, issues, and opportunities within Erie and Niagara counties.
The NFTA-Metro Paratransit study was made possible by the support of Governor Kathy Hochul, Senator Tim Kennedy, and the western New York State delegation.
GOALS
The NFTA-Metro Paratransit Study has the following goals:
customer experience
and improved service
delivery opportunities
Evaluate service area
expansion
Americans with Disabilities
Act (ADA)
TIMEFRAME
Evaluation, research,
and engagement to
recommend improvements
Implementation plan
design
NFTA-Metro has appointed a
stakeholder committee to provide
feedback and insight throughout the
course of the study. Committee
members include riders and
representatives of the following
organizations:
Community Services for Every1
Deaf Access Services
Erie County
Health Foundation of Cen-
tral/Western NY
Hearts and Hands
Niagara County Department of
Mental Health
Niagara County Office of Aging
People, Inc.
VIA
Western New York Independent
Living
PROJECT DOCUMENTS
REPORTS
MEETING SUMMARIES
May 22, 2023 External Stakeholder Committee Kickoff Meeting
August 22, 2023 External Stakeholder Committee Meeting
November 13, 2023 External Stakeholder Committee Meeting
December 2023 Public Meetings
- Presentation Slides
- December 12, 2023, Virtual Public Meeting Summary
- December 13, 2023, In-Person Public Meeting Summary
March 27, 2024 External Stakeholder Committee Meeting
September 2024 Public Meetings
- Presentation Slides
- September 24, 2024, Virtual Public Meeting Summary
- September 25, 2024, In-Person Public Meeting Summary
December 18, 2024 External Stakeholder Committee Meeting
CONTACT
US
Do you have questions or
comments about our
current study? Please
reach out!
716-855-7211
(NFTA-Metro Customer Service)